Delivery Information

1. Delivery Area and Courier Service

Currently, delivery is only available for Malaysia and the courier service is provided by Pos Laju Malaysia.

2. Shipping Charges

West Malaysia - RM8.00

East Malaysia - RM12.00

If item(s) purchased is above RM300, FREE SHIPPING 

3. Shipping Address

Do take note that that we do not ship to Post Office box and that shipping address cannot be changed once order(s) has been shipped.

4. Order Processing and Delivery Timeframe

We endeavour to process orders on the day it is received and after payment has been made, provided we receive it before 2pm on business days (Monday - Friday, excluding weekends and public holidays). Orders placed on Saturdays, Sundays and Public Holidays will be processed the following business day. While we aim to process and ship your order as quickly as possible, processing times may increase occasionally when there is especially heavy demand and around holiday dates.

As soon as your order is posted out, you will be sent an email and tracking number from us to confirm that your package is on its way.

Delivery times range from within 3-5 working days to 7-14 working days, depending on location.

5. Missing Delivery

In the rare circumstance that you have not received your items within the suggested timeframe please email us at enquiry@nanas-wonderland.my . We will follow-up with our courier service provider to resolve the issue will keep you informed of the progress of our investigation and where appropriate, deliver a replacement.