Terms & Conditions

1. In General

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

2. Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

3. Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Youth Nature Enterprise Reg No: SA0357069-T  will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

4. Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Youth Nature Enterprise and are protected by copyright laws and treaties around the world. All such rights are reserved by Youth Nature Enterprise Reg No: SA0357069-T . You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Youth Nature Enterprise Reg No: SA0357069-T  .

5. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Malaysia and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Youth Nature Enterprise Reg No: SA0357069-T  retains the right to reject any orders made by you due to breaches to abovementioned Terms Of Sale and/or unforseen circumstances and in such cases where payment has already been made, we will initiate refunds accordingly. If your order is successful we will inform you by email.

6. Pricing and Availability

All prices listed on the Website are subject to such changes due to currency fluctuation.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur.

If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Payment
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction.

Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Discount Codes
1. Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

2. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

The conditions of use relating to any discount code will be specified at the time of issue.

7. Delivery

Delivery times range from within 3-5 working days to 7-14 working days, depending on location.

As soon as your order is dispatched from our centre, you will be sent an email and tracking number from us to confirm that your package is on its way. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to receive the delivery, the courier company (POS LAJU MALAYSIA) will leave a slip with instructions on re-delivery or collection from the carrier.

In the rare circumstance that your item has a defect or is missing from your order please email us back using the same email thread to: enquiry@nanas-wonderland.my  or follow the directions below:-

8. Returns & Exchange

We DO NOT accept exchange of item and return of products after it is sold and delivered.

All goods must be checked and if there is any damage or defect, customer must inform us within 24 hours of receiving with photos of the damaged or defective item. We will then follow up with you on the nature of the damage or defect and upon confirmation from us, we will meet our legal obligations which may include refunding you or providing a replacement product provided that items are returned within a reasonable time (within 3 working days) with proof of purchase.

How to make a return?

1.     Email to us: enquiry@nanas-wonderland.my upon receiving the item (within 3 days), and provide your order ID, name and address; and list of item code name that you are returning.

2.     Our personnel will then email you to confirm the return of the item.

3.     Prepare the products you would like to return, along with the original packaging/box and all the printed forms

4.     With all of the above in tow, simply head down to your nearest Post Office to send it back to us. You will be given a tracking number upon shipping the item by courier company (i.e: POS LAJU MALAYSIA). Kindly, email us the tracking number for our reference.

5.     Once your return is received and inspected by our fulfilment centres (usually within 3 - 5 working days of receipt), your refund will be processed and issued through your original method of payment within 7 days. However, do note that for purchase through Cash Deposit, cash refund will not be available. For orders placed with Cash Deposit, please provide your name, bank name and account details so we that can refund you through bank transfer once we receive your item.

*If you have any further questions on our return policy and process, please email us at: enquiry@nanas-wonderland.my

9. Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Youth Nature Enterprise and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Youth Nature Enterprise Reg No: SA0357069-T  liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

10. Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

11. Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Youth Nature Enterprise Reg No: SA0357069-T and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Youth Nature Enterprise.

12. Indemnity

You agree to indemnify, defend and hold harmless Youth Nature Enterprise Reg No: SA0357069-T , its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

13. Variation

Youth Nature Enterprise Reg No: SA0357069-T  shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

14. Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

15. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments via our contact form or enquiry@nanas-wonderland.my.

16. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

17. Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of Malaysia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Malaysian courts.

18. Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Youth Nature Enterprise Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Youth Nature Enterprise Reg No: SA0357069-T .